Shipping & Returns
Prompt Shipment: Due to the availability of the products that David Getoff, CCN, CTN, FAAIM, carries, orders are shipped once a week. We ship via UPS and USPS (United States Postal Service) in the United States. Costs vary according to package weight, destination, and your choice of delivery. Please note: UPS will not deliver to a P.O. Box.
If the product is out of stock, there may be a delay in processing and shipping your order. You will be contacted if the product is out of stock or on back order with an approximate date that it is expected in.
International Orders: We do not ship internationally.
Payment: We accept PayPal.
Technical Support : For questions, please call (619) 303-6904 during the hours of 9 am to 5 pm Pacific Time, Monday through Friday, or contact us by e-mail, elitealternatives@cox.net.
Tax:
California residents pay 7.75% sales tax.
Returns:
Unopened items can be returned or exchanged within 30 days. We are sorry but we cannot accept items returned after 30 days. We do our best to package your product(s) so they will arrive to you in excellent condition. Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.
Privacy Policy
Protecting your privacy is important to Elite Alternatives Inc. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Elite Alternatives Inc. Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.
Why we collect personal information:
Elite Alternatives Inc. collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products, and to make a wider range available to you. In addition, we may use your personal information to keep you up to date on the latest announcements and other information you may like to hear about. Elite Alternatives Inc. collects and stores the information you provide in a secure database. If you purchase with a credit card, the numbers are encrypted and sent over a secure connection to Authorize.net, the world leader in e-commerce payment gateways. The credit card information is digitally destroyed after the transaction and is never stored in our database.
How we protect your personal information:
Elite Alternatives Inc. safeguards the security of the data you send us with physical & electronic procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
When do we disclose personal information?
Never. Elite Alternatives Inc. respects your privacy and will not share your personal information with any third-party.
